Question 1

Do you have COD?

Accepted Answer

No , currently we take only prepaid orders.

Question 2

How to take care of the Jewelry?

Accepted Answer

• Avoid Scratches: Over time the gold plating can wear off, especially if it gets scratched. Handle with care to maintain gold plating
• Avoid Water: Wipe dry if in contact with water to maintain the plating.
• Safe Storage: Store in a cool, dry place, preferably in the pouch provided.
• Remove for Sleep & Workout: Prevents damage and wear.
• Avoid chemical contact: Minimize its contact with makeup, perfumes or hairstyling products.

With every order you will be getting a Care Instruction Card with all the details.

Check out https://www.olivelane.in/jewelry-care-instructions (https://www.olivelane.in/jewelry-care-instructions)for detailed instructions.

Question 3

Do you offer customizations or personalized jewelry?

Accepted Answer

Yes we do ! You can reach out to us on our Instagram page or on Whatsapp to place the order.

Question 4

What happens if the contact details or shipping address is given incorrectly while placing an order?

Accepted Answer

Please ensure you enter the correct details when placing your order, as we cannot assist if your order is lost due to incorrect information. Once your order is shipped, you can track it using the tracking details sent to you via email or message.
During delivery, it's important to respond to the delivery executive's attempts to reach you. If you fail to respond after three attempts, your order will be returned to us. To have it shipped again, you will need to pay the shipping charges once more, as no refunds are provided in this situation.
An automated email will be sent on the delivery day, so please make sure to respond to the delivery executive promptly.

Question 5

Is the Jewelry Anti-Tarnish?

Accepted Answer

Most of the jewelry we sell is designed to be anti-tarnish, ensuring it maintains its finish for several months with proper care. To determine if a specific piece is anti-tarnish, please check the product description for the 'anti-tarnish' label. We recommend following the provided care instructions to maximize the longevity of your jewelry's finish.

Question 6

Why does the jewelry has air bubbles ?

Accepted Answer

These bubbles occur due to the natural properties of the dried flowers. When flowers are dried, they retain small pockets of air within their structure. During the resin curing process, these air pockets may release some air, forming small bubbles. Rather than being a flaw, these bubbles add to the charm and uniqueness of each piece, highlighting the natural beauty of the flora preserved inside the resin.

Question 7

Do you accept bulk orders?

Accepted Answer

Yes we do ! Please reach out to us on Instagram or Whatsapp for more details.