We take pride in delivering high-quality product to our valued customers. However, we understand that sometimes accidents happen during shipping. If you receive a damaged item, we’ve got you covered!

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Eligibility for Refund/Exchange:

Refunds/Exchanges are applicable only if you receive a damaged or defective item.

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A complete unboxing Video within 7 days of receiving your order clearly showing the damaged item ,is crucial for processing your refund/exchange request. We reserve the right to refuse any refund/exchange if we deem the evidence to be insufficient. 

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How to Request a Refund/Exchange:

Contact Us: Reach out to our customer support team via email at contact@olivelane.in .

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1. Provide Evidence: Attach the unboxing video or photo to your refund/exchange request(mandatory).

2. Include Order Details: Mention your order number and a brief description of the damage.

3. Mention whether you would like to go for refund or exchange. 

 

Refund Process:​

1. Once we receive your request and verify the evidence, we’ll initiate the refund process. Refund amount will exclude shipping charges.

2. Refunds will be issued to the original payment method used during checkout. We will reach out to you regarding this if required. 

3. Please allow up to 7 business days for the refund to reflect in your account.

 

Exchange Process:

1. Once we receive your request and verify the evidence, we’ll arrange the return pickup followed by replacement delivery.

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​Cancellation Policy:

Please note that cancellations are not allowed once your order has been confirmed. We strongly recommend that you thoroughly review all photographs, descriptions, and dimensions of the product before placing your order. If any information about the product is unclear, feel free to send us a direct message at any time for clarification.

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Contact Us:

If you have any questions or need assistance, feel free to contact us. We’re here to help!